Terms of Service

    Last updated: March 2026

    1. Acceptance of Terms

    By accessing or using the Acc-Ready platform ("Service"), operated by Shamseya for Innovative Community Healthcare Solutions ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

    2. Description of Service

    Acc-Ready is a healthcare accreditation readiness platform that helps healthcare facilities prepare for GAHAR (General Authority for Healthcare Accreditation and Regulation) accreditation. The Service provides self-assessment tools, action plan generation, compliance tracking, resource libraries, and expert guidance to support the accreditation journey.

    Acc-Ready is not a substitute for official GAHAR accreditation. Our platform helps you prepare, but the actual accreditation decision is made solely by GAHAR.

    3. Account Registration

    To use Acc-Ready, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

    4. Facility Data and Privacy

    All data entered into Acc-Ready — including facility information, assessment responses, evidence uploads, and action plans — remains your property. We implement strict data isolation through Row-Level Security (RLS) policies, ensuring that each facility's data is accessible only to authorized team members.

    • Your data is stored securely and encrypted at rest and in transit.
    • We do not share your facility data with third parties without your explicit consent.
    • You may export or delete your data at any time by contacting our support team.

    5. Subscription and Payments

    Acc-Ready offers various subscription plans. By subscribing to a paid plan, you agree to pay the applicable fees. All fees are quoted in the currency displayed at the time of purchase and are non-refundable except as required by applicable law.

    • Subscription fees are billed on a recurring basis as specified in your chosen plan.
    • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
    • We reserve the right to modify pricing with 30 days' notice to existing subscribers.

    6. Acceptable Use

    You agree not to:

    • Use the Service for any unlawful purpose or in violation of any regulations.
    • Upload malicious files, viruses, or harmful content.
    • Attempt to gain unauthorized access to other users' data or system infrastructure.
    • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
    • Use the Service to misrepresent your facility's accreditation status.

    7. Intellectual Property

    The Acc-Ready platform, including its design, software, content, and branding, is the intellectual property of Shamseya for Innovative Community Healthcare Solutions. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.

    GAHAR standards referenced within the platform are the property of the General Authority for Healthcare Accreditation and Regulation. Our guidance content is developed independently by Shamseya's team of healthcare quality experts.

    8. Disclaimer of Warranties

    The Service is provided "as is" and "as available." While we strive for accuracy in our accreditation guidance, we make no warranties or guarantees that:

    • Using Acc-Ready will guarantee successful accreditation by GAHAR.
    • The platform content reflects the most current version of GAHAR standards at all times.
    • The Service will be uninterrupted or error-free.

    9. Limitation of Liability

    To the maximum extent permitted by law, Shamseya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of accreditation, data loss, or business interruption.

    10. Modifications to Terms

    We may update these Terms of Service from time to time. We will notify users of material changes via email or in-app notification. Your continued use of the Service after such changes constitutes acceptance of the updated terms.

    11. Governing Law

    These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from these Terms shall be resolved in the competent courts of Cairo, Egypt.

    12. Contact

    If you have questions about these Terms, please contact us at:

    • Email: info@shamseya.org
    • Location: Shamseya for Innovative Community Healthcare Solutions, Maadi, Cairo, Egypt